Be Caring, an industry leader in homecare services, has achieved notable recognition for our commitment to excellence and innovation. With prestigious awards such as the Leadership Culture Award from the Business Culture Awards and LaingBuisson Awards for Excellence in Homecare and Excellence in Supported Living in 2023, we've solidified our reputation as an award-winning organisation. We're dedicated to making a meaningful difference in the lives and communities we serve.

Job Title: Recruitment Manager

Location: Yorkshire (with travel between Liverpool and North Tyneside)

Salary: £35-40k

The Opportunity

We are in search of an experienced and successful recruitment and compliance specialist who is adaptable and responsive to an environment impacted by external events and governmental policies. With a proven ability to spearhead recruitment and compliance strategies across multiple sites, this position offers an exciting opportunity to shape our future. This pivotal role demands a collaborative influencer capable of working seamlessly with local teams to instil operational efficiencies informed by data and colleague feedback.

Role Summary

In this role, you'll have the opportunity to shape our recruitment strategy and delivery, ensuring compliance and efficiency while fostering a high-quality applicant experience. Working closely with our local Recruitment Officers, central Recruitment Compliance Lead, Service Managers and our Comms and Engagement team, you'll lead cost-effective recruitment campaigns, attracting candidates aligned with our values. You’ll leverage reports and data to enhance our recruitment and onboarding processes and retention rates.

Values Alignment

  • Be Kind: Champion recruitment practices that cultivate a supportive and inclusive atmosphere.
  • Be Proud: Maintain the highest standards of integrity and celebrate the recruitment team's achievements.
  • Be the Best You Can Be: Foster continuous improvement and personal growth within the team.
  • Be Happy: Ensure the recruitment experience is positive for all involved.
  • Be Safe: Adhere strictly to all regulatory standards and organisational policies.
  • Be Involved: Foster active engagement with all recruitment stakeholders.

Key Responsibilities


  • Develop national and regional partnerships with organisations to support us in our recruitment and onboarding activities.
  • Work proactively with local teams, devising local plans that increase our visibility, establish a local presence and reputation as employer of choice, building our resilience to changes in the market.
  • Work collaboratively with Service Managers and local Recruitment Leads, fostering a culture of high performance and continuous improvement.
  • Work with senior leadership team and local teams to highlight and respond to risks and opportunities.
  • Provide senior leadership to a team of locally based Recruitment Leads, supporting them to be proactive in engaging with candidates and building up a strong pipeline of candidates for training and maintaining supportive relationships, guiding new starters within their first 13 weeks.
  • Identify training and development needs within the Recruitment team, offering mentoring and coaching to improve practice.
  • Support Service and Operational Managers in mobilising new services, engaging colleagues and managing resources effectively while ensuring recruitment, compliance and onboarding activities are maintained across all services.

Recruitment Campaigns

  • Work with our local Recruitment Leads and our Communications and Engagement team to implement recruitment campaigns via social media channels and other digital channels.
  • Monitor effectiveness of recruitment campaigns, ensuring campaigns that generate the optimum number of quality applicants, ensuring the best possible return on investment.
  • · Promote and enable partnerships with local Recruitment Leads and local community groups to engage potential applicants.

Recruitment Compliance

  • Work with our central Recruitment Compliance Lead to ensure all services are compliant, highlighting risks through weekly and monthly management meetings.
  • Keep abreast of relevant national guidance including CQC, HSE and UKVI, implementing processes that ensure safe and compliant recruitment.
  • Maintain strict adherence to business policies and regulatory compliance including CQC.
  • Attend additional training and seek legal services as required.

Recruitment and Onboarding Processes

  • Work collaboratively with local teams to develop and embed effective end-to-end recruitment and onboarding processes across our services.
  • Monitor processes for effectiveness, digitising processes wherever possible.

Performance Management

  • Maintain recording and reporting, accessing IT systems including management of our ATS system, conducting audits, working with the recruitment team, ensuring timely and accurate recording and reporting.
  • Use data, reports, and other business intelligence to identify and implement operational efficiencies, enhancing recruitment, compliance, and onboarding practices.
  • Track and monitor compliance against safer recruitment policies, CQC requirements, UK Visas and Immigration guidance and policies, and other critical compliance requirements.
  • Monitor and track time to hire, conversion rate of candidates at each step within the selection process, ensuring achievement and maintenance of key targets within teams.
  • Monitor and track new starter experience with an eye on retention, reviewing data and information through shadowing and onboarding activities, liaising with Service Managers to make improvements.
  • Monitoring quality standards across recruitment and onboarding activity, ensuring that a representative sample of quality assurance checks are conducted.
  • Provide monthly and other reports to the central and senior management team, highlighting risks, opportunities, and progress.

Additional Duties

  • Promote a culture of fairness and respect.
  • Undertake any reasonable duties as specified by senior management to meet business needs.
  • Contribute to the leadership and development of the organisation in line with our mission, vision, and values.

Qualifications and Skills

  • Leadership: excellent communication skills, with the ability to empathise, listen and gain buy-in for change. Build collaborative relationships with operational teams, managers, and other colleagues.
  • Experience: within a recruitment environment, including matrix-management and performance responsibility for a team or department.
  • Experience: of working in a social care or health setting would be advantageous but is not essential
  • Knowledge: of immigration, visas and sponsorships would be advantageous but is not essential
  • Analytical skills: strong capability in the analysis of data and the implementation of operational practices and procedures. Analytical and problem-solving skills, with a keen eye for detail and the ability to capture and interpret data and information.
  • Compliance and KPI Achievement: track record of business policy adherence, compliance, and achieving KPIs.
  • Technical Proficiency: proficient in Microsoft Office, with a particular focus on spreadsheet management.

Equal Opportunities Statement

Be Caring is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of age, gender, gender identity or expression, sexual orientation, religion, ethnicity, race, nationality, disability status, or any other protected characteristic. We welcome applications from all parts of the community, particularly from underrepresented groups.

We reserve the right to close this position earlier than the stated deadline if we receive a sufficient number of qualified applications. Candidates are encouraged to apply early to ensure consideration.