Salary: £25,377 per annum + generous on-call payments

  • Working Hours: Monday to Friday; 9:00am to 5:00pm (full time); 1 weekend in, one off basis with rota’d day off during the week,
  • On Call duties (additional pay): shared between the team throughout the week with on call requirement from home at least 1 per week,
  • Contract: Permanent
  • Location: Liverpool Office L7 (Wavertree)
  • Experience: Previous coordination experience is essential (ideally within the care sector but this is not essential)

About Be Caring

Be Caring, the UK's largest employee-owned social care provider, is shaping the future of social care. This a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.

We are looking for an exceptional and credible candidate with demonstrable knowledge, experience, and skills related to:

  1. Logistics: coordinating and scheduling people, goods, or services.
  2. Applying logic and creating value: identifying improvements in rotas and schedules e.g., reducing travel or waiting time, maximising contact time.
  3. Using information and data: to help inform your understanding, discussions with others, and decision-making.
  4. Customer services: prioritising customer satisfaction (person-centred care).
  5. Communicating internally and externally: excellent communication and negotiation skills with colleagues, customers, and external partners.
  6. Being responsive: being pro-active and reactive to prevent concerns and complaints from customers (and their families).
  7. Being focused: able to work under time pressures, keep calm and focus on the task at hand.
  8. Prioritisation: understand what needs to be done and identify the most important and/or most beneficial tasks to complete first.
  9. Collaboration: working with colleagues to solve problems.

Job Description

You will work collaboratively with our Service Manager, Coordinators, Care Assessors, Community Coaches and Care Workers - part of an integral team, ensuring our customers receive the highest standards of care – helping us achieve our ambition of becoming a CQC Outstanding home care provider.

Behaviours and Values

We employ values-drive people with the right skill set, supporting them to develop the knowledge and experience to perform well.

  • Be Caring: Promote person-centred care when coordinating and communicating with colleagues and stakeholders.
  • Be Safe: Promote the safety customers and colleagues in everything you do – ensuring any required action is proactive and responsive.
  • Be Kind: Communicate with compassion and understanding, listen and respond with curiosity and understanding.
  • Be the Best You Can Be: Continue to learn and strive for outstanding performance. Think creatively look for ways to improve the ways of working.
  • Be Happy: Communicate with kindness and be one of our ‘smile-makers’.
  • Be Proud: Carry out your work with pride and recognise the contribution of colleagues.
  • Be Involved: Value the contribution of others, supporting a culture where people feel supported to do their best at work.

Logistics and Coordination of Care

  • Create consistent runs and rotas, matching customers, and colleagues to maintain high levels of care continuity.
  • Ensure care calls are covered in advance, to minimise the impact of unplanned colleague absences.
  • Work with the Lead Co-ordinator to create contingencies available for planned and unplanned absences.
  • Prioritise the cover of urgent and immediate care calls are utilising available workforce.
  • Work with the Trainer to schedule and plan mandatory and refresher training for care colleagues, providing cover for their care calls or negotiating additional time for training compliance.
  • Work with the Lead Coordinator to schedule and plan shadowing rotas and other training and observations for new starters – matching new starters with confident and skilled colleagues and making introductions to their working runs.

Maintaining accurate records and information

  • Ensure care services and care calls are scheduled to meet the needs, wishes and preferences of customers, as stipulated and commissioned by the Social Work team.
  • Update the system to reflect changes in care needs and care plans, ensuring care delivery (on rotas) meets those needs.
  • Update important information and log contact/communications on the care system.
  • Add and update colleague availability, absences, location and travel, and other important information to ensure you know who is available to work each day.
  • Maintain accurate and timely records on the system, for example, colleague availability, care service information, contact logs and others - ensure compliance with GDPR.

Care Quality and Customer Satisfaction

  • Establish and maintain professional relationships – communicating clearly and in a timely manner.
  • Communicate with Social Workers, customers, and family members in a timely manner to confirm the start of the service and ensure Care Workers are in place to begin and continue to the care.
  • Communicate changes to care services and scheduled call times with colleagues and customers.
  • Respond quickly to concerns and issues - intervening early, resolving issues before they escalate, keeping colleagues informed and requesting support when needed.
  • Provide timely and accurate information for the investigation of accidents, incidents, concerns, and complaints.
  • Liaise with Social Workers, families and other health and social care professionals in relation to individual care services as appropriate.

Miscellaneous

  • Be an active member of the team for Leeds, attending meetings, training, networks as required for business and professional development.
  • Understand and adhere to Be Caring policies, procedures, and philosophy of care – living our values.
  • Always act in a manner which represents and promotes the confidentiality of our customers, colleagues, and any other parties.
  • Work flexibly as required by the needs of the service.
  • Treat all staff equally, fairly, and respectfully in all aspects of the role.
  • Carry out any other reasonable duties as dictated by the needs of the Service.
  • When On-Call, provide telephone support and assistance to Care colleagues and service users.

We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and ‘Be the Best you can be’.