• Driver with access to own vehicle

Want to join an award-winning organisation?

In November 2023, we were successfully awarded the Leadership Culture Award by the Business Culture Awards, quickly followed by the Excellence in Homecare and Excellence in Supported Living, awarded by the prestigious LaingBuisson.

We are looking for passionate, caring and values-driven individuals to join our team at LIFE by Be Caring. We are a seeking full-time Support Coach (Complex Team) to coach, mentor and provide best-practice observations of our Support Workers. We are looking for a skilled and caring communicator who is motivated and inspired to support colleagues to Be the Best they Can Be!

Salary: £25,725 per annum + up to £2,600 through our generous on-call payments

  • On Call: £2,600 per annum, undertaken on a rota basis, includes some weekends
  • Contract: Full-time, permanent
  • Working Hours: 37.5hr per week - Agreed shift patterns with weekend working on a rota basis
  • Location:  Newcastle (Regent Centre)
  • Bonus & Incentives: up to £300 new starter bonus, £300 annual bonus and £300 Refer a Friend bonus


  • Fully funded DBS.
  • Full induction.
  • Training development: funded Level 2 and other accredited courses.
  • Holiday pay: annual leave accumulates with working hours and length of service.
  • Employee Assistance Programme (EAP): 24-hour helpline, advice and guidance for yourself and dependents.
  • Union membership (optional): through our partnership with the GMB.
  • Mileage: 45p per mile

Job Description

You will promote Be Caring values, supporting colleagues in the community to deliver high-quality care. You will provide coaching and mentoring to colleagues, ensuring they have the skills and tools to provide person-centred care that maintains dignity and choice for those we support. You will encourage and promote effective communication and information sharing between care colleagues and the office team.

We are looking for a skilled communicator with coaching and mentoring skills to develop our care colleagues working in people’s homes and communities. You will:

  1. Observe, support and coach people to deliver high-quality care, complete care tasks, record, and report accurate care notes, share information, and highlight risks while working on a day-to-day basis.
  2. Communicate effectively with care colleagues, your office team, those we support and family members.
  3. Prioritising your workload, working under time pressures to complete quality assurance activities and maintain compliance targets. You will maintain accurate records of your work.

Supporting Colleagues

  • Conduct Best Practice and Be Supported Sessions with colleagues, completing accurate records of conversations with agreed actions and identifying further support or training needs for colleagues.
  • Support staff to deliver the best care possible through coaching, mentoring training, and direct support.
  • Provide additional training, technical support, and guidance to all colleagues with the safe administration of medication, moving and position techniques, person-centred care and communication preferences and other interventions such as catheter and stoma care.
  • Conduct audits of care notes and other field-based documentation (e.g., MAR charts, records of finances), providing guidance and feedback on best practices and identifying areas for improvement.
  • Ensure colleagues understand best practices, follow Be Caring's policies and procedures and deliver care to meet CQC standards.

Effective Communication

  • Share and report on your observations and conversations with your Service Manager, Trainer, and wider team, highlighting further support or training needs and identifying any risks in practice or care quality issues.
  • Work with care colleagues on ensuring they follow information sharing processes, ensuring care colleagues share vital information concerning risks, for example, self-neglect, pressure sores, deterioration in health and care needs, frailty, and risk of falls, hoarding and mental health concerns.
  • Work with your Trainer in the development of your skills so that you can support care colleagues in the community. Develop your skills, knowledge, and competence to reflect the needs of those people we support and the needs of our care colleagues.

Prioritisation and Administration

  • Complete colleague support and quality assurance activities in a planned and timely manner, maintaining compliance targets.
  • Re-prioritise and respond to requests to complete ad-hoc colleague support and quality assurance activities in response to, or to prevent concerns, safeguarding or quality issues. This could be in response to changes in the care and support of the needs of the people we support, impacting the training and skills of the care team.
  • Ensure that all paperwork is completed in line with company requirements along with any electronic systems. 
  • Update all systems of recording care in line with company procedures and ensure all work completed is completed and future reviews are booked. 
  • Report on activities planned and completed

Additional Duties

  • To carry out On-call duties, overnight and at weekends, on a rota basis as determined by the management. When On-Call, provide telephone support and assistance to Support Workers and Clients; be available to be called out as necessary; check call alerts system while covering on-call duties.

Experience, Knowledge, Skills and Qualifications

  • Experience in coaching, mentoring, or training colleagues in care settings or health and care tasks would be an advantage.
  • Excellent communicator, written and verbal
  • You must have a valid driving licence and have access to a vehicle for work purposes.

Professional Development

  • We are committed to the personal and professional career development of all colleagues.
  • We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes.  
  • If successful, you will be supported by your Operations Manager and the central team to have the tools and resources needed to do fulfil your role and to ‘Be the Best you can be’.  

Job Type: Full-time

Work authorisation:

  • United Kingdom (required)